Refund policy

Return and Refund Policy for AELNORA

Effective Date: 05/06/2026

At Aelorna, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy below.

1. Return Eligibility Criteria

To be eligible for a return, the item must meet the following conditions:

  • Item is returned within the allowed return period

  • Item is unused, unworn, and in original condition

  • Item is in original packaging with all accessories/manuals included

  • Proof of purchase or order confirmation is provided

  • Product is not listed under non-returnable items

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

You may request a return within 2 DAYS of receiving your order.

Requests made after the return window may not be eligible unless the item is damaged, defective, or incorrect.

To start a return request, please contact us at ,rohitkhumanthem07@gmail.com

3. Refund Process and Timing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Refunds may take 4-5daysto reflect, depending on your bank or payment provider

If your refund is delayed, please check with your bank or payment provider first, then contact us.

4. Exchange Options

We offer exchanges for eligible items in the following cases:

  • Wrong item received

  • Damaged item received

  • Defective product

  • Size or variant issues (if applicable)

Exchange requests must be made within 2 days of delivery.

To request an exchange, email us at rohitkhumanthem@gmail.com with your order details.

5. Damaged or Defective Productsl

If your item arrives damaged, defective, or not as described, please contact us within 2 DAYSof delivery.

Please include:

  • Order number

  • Clear photos or videos of the issue

  • Brief description of the problem

Once verified, we will offer a replacement, exchange, or full refund at no extra cost.

6. Non-Returnable Items

The following items are non-returnable unless damaged or defective:

  • Personal care / hygiene products after opening

  • Customized or personalized items

  • Clearance / sale items (if marked final sale)

  • Gift cards (if applicable)

  • Used or damaged items caused after delivery

Additional non-returnable categories may be listed on the product page.

7. Return Shipping Costs

  • If the return is due to our error (wrong item, damaged, defective product), we will cover the return shipping cost.

  • If the return is due to customer preference (change of mind, incorrect order placed), return shipping charges may apply.

Any applicable return shipping fee will be communicated before the return is arranged.

8. How to Start a Return

To request a return, refund, or exchange, please contact us:

Aelnora
Email: rohitkhumanthem07@gmail.com

Please include your order number and reason for the request for faster support.

9. Policy Updates

We may update this Return and Refund Policy from time to time. Changes will be effective once posted on our website.

Thank you for shopping with Aelnora.