Shipping policy

Shipping Policy for [STORE NAME]

Effective Date: 

22 April 2026


Thank you for shopping with Aelnora. We are committed to delivering your order quickly, safely, and efficiently. Please read our Shipping Policy below for details on processing, shipping, and delivery.

1. Shipping Methods Available

We offer shipping through trusted courier and logistics partners. Available shipping options may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (if available)

Shipping options shown at checkout may vary depending on your location and product availability.

2. Order Processing Time

All orders are processed within 1-2 business days after your order is successfully placed.

  • Orders placed on weekends or public holidays may be processed on the next working day.

  • During high-demand periods, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation message or email.

3. Delivery Timeframes

Estimated delivery times depend on your location and selected shipping method.

  • Metro Cities: [4-5BUSINESS DAYS]

  • Other Cities/Towns: [6-8 BUSINESS DAYS]

  • Remote Areas: [8-10 BUSINESS DAYS]

Please note that delivery times are estimates and may vary due to external factors.

4. Shipping Costs

Shipping charges are calculated at checkout based on your location, order value, and selected shipping method.

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping: [SHIPPING COST]

  • Free Shipping (if applicable): On orders above [AMOUNT]

Any applicable shipping charges will be clearly displayed before payment.

5. Tracking Information

Once your order has been shipped, we will send you tracking details via email, SMS, or WhatsApp (if provided).

Tracking information may take up to [X HOURS] to become active after dispatch.

You can use the tracking link provided to monitor your shipment status.

6. Delivery Issues and Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • Weather conditions

  • Courier service disruptions

  • Public holidays

  • Incorrect shipping address

  • Remote area accessibility

  • Unexpected high order volumes

If your order is delayed beyond the estimated timeframe, please contact us at [EMAIL ADDRESS] and we will assist you.

If a package is marked delivered but not received, please notify us as soon as possible.

7. Incorrect Address Information

Customers are responsible for entering the correct shipping address and contact details at checkout.

If incorrect information is provided:

  • Delivery may be delayed

  • Re-shipping charges may apply

  • Orders may be cancelled if undeliverable

Please contact us immediately at [EMAIL ADDRESS] if you need to update your address after placing an order.

8. International Shipping (If Applicable)

We currently [DO / DO NOT] offer international shipping.

If international shipping is available:

  • Delivery times vary by destination country

  • Shipping charges are calculated at checkout

  • Customs duties, taxes, or import fees (if any) are the customer’s responsibility

We are not responsible for delays caused by customs clearance processes.

9. Contact Us

If you have any questions regarding shipping, feel free to contact us:

[STORE NAME]
Email: [EMAIL ADDRESS]

Thank you for choosing [STORE NAME].