Terms of service

Terms of Service for Aelnora

Effective Date:

22 April 2026

Welcome to Aelnora. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Account Terms

1.1 You may be required to create an account to access certain features of our website. You agree to provide accurate, complete, and current information.

1.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

1.3 You must immediately notify us at rohitkhumanthem07@gmail.com of any unauthorized use of your account or security breach.

1.4 We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent activity.

2. Pricing and Payment

2.1 All prices listed on our website are in Indian Rupees (INR) unless stated otherwise.

2.2 Prices, discounts, and promotions are subject to change without prior notice.

2.3 We accept payments through approved third-party payment gateways. By placing an order, you authorize us to charge the selected payment method.

2.4 In the event of a pricing error, we reserve the right to cancel or refuse any order placed at the incorrect price, even if payment has been received. If payment has been processed, a refund will be issued.

2.5 You agree to provide current, complete, and accurate billing and payment information.

3. Product Descriptions

3.1 We strive to ensure that product descriptions, images, specifications, and pricing are accurate. However, errors, inaccuracies, or omissions may occur.

3.2 Product images are for illustrative purposes only. Actual colors, sizes, or packaging may vary depending on screen settings or supplier updates.

3.3 We do not guarantee that product descriptions or other content on the website are error-free, complete, reliable, current, or accurate.

4. Order Acceptance

4.1 Your order constitutes an offer to purchase products from us.

4.2 We reserve the right to accept, reject, cancel, or limit any order at our sole discretion, including orders suspected of fraud, unauthorized transactions, stock unavailability, or pricing errors.

4.3 An order confirmation email does not signify final acceptance of your order. Acceptance occurs when the product is dispatched.

4.4 If we cancel an order after payment has been received, an appropriate refund will be initiated.

5. Shipping and Delivery

5.1 We aim to process and dispatch orders within the estimated timelines shown on our website.

5.2 Delivery times are estimates only and may vary due to courier delays, weather conditions, remote locations, public holidays, or unforeseen circumstances.

5.3 We are not liable for delays caused by third-party logistics providers or events beyond our reasonable control.

5.4 Customers are responsible for providing accurate shipping details. Additional charges may apply for incorrect addresses or re-delivery attempts.

5.5 Orders are considered delivered when marked delivered by the courier partner or received at the provided address.

6. Returns and Refunds

6.1 Returns, replacements, and refunds are subject to our Return Policy available on the website.

6.3 Returned products must be unused, in original packaging, and meet the eligibility conditions of our Return Policy.

6.4 Refund timelines may vary depending on the payment provider, bank processing times, and payment method used.

6.5 Certain products may be non-returnable or non-refundable for hygiene, clearance, customized, or other stated reasons.

7. Prohibited Uses

You agree not to use our website or services for any unlawful or prohibited purpose, including but not limited to:

  • Violating any applicable laws or regulations

  • Engaging in fraud or deceptive practices

  • Uploading malicious code, viruses, or harmful software

  • Interfering with website security or functionality

  • Scraping, copying, or misusing website content without permission

  • Harassing, abusing, or harming others

  • Using false identity or misleading information

We reserve the right to suspend access for prohibited conduct.

8. Limitation of Liability

8.1 To the fullest extent permitted by law, Aelnora, its owners, employees, affiliates, and partners shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products.

8.2 Our total liability for any claim relating to an order or product shall not exceed the amount paid by you for the specific product giving rise to the claim.

8.3 Nothing in these Terms excludes liability where such exclusion is not permitted under applicable law.

9. Governing Law and Jurisdiction

9.1 These Terms shall be governed by and construed in accordance with the laws of India.

9.2 Any disputes arising out of or relating to these Terms, the website, or purchases made through the website shall be subject to the exclusive jurisdiction of the courts located in [CITY, STATE], India.

10. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time. Changes will be effective upon posting on the website. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

11. Contact Information

If you have any questions about these Terms, please contact us:

Aelnora
Email: rohitkhumanthem07@gmail.com